Costar

Customer Service Counts!

costar — Tue, 01 May 2012 19:18:23 +0000

We are having our year end today and I got Louis to help me run some report and he did a great job. When ever I need a report or help with something he is always there. He is a … Read More →

COSTAR V34

costar — Tue, 03 Jan 2012 17:06:32 +0000

I had the pleasure of working with the new Costar version (V34) last week at a shop in Port Coquitlam. I am highly impressed with both the new functionality and the improvements to existing features. In particular, I noticed the system has become very smart when the user inputs a change that may have ripple effects; such as prompting for the review of MSL /Retail pricing when new product is receipted at a new cost or; when customer/vehicle information is updated.

I’d like to put a good word in for Joan at Costar support too as she assisted me in upgrading the system last week and was extremely helpful, caring and accommodating. Given my past I believe I qualify as a judge of customer service and Joan’s was “top drawer.” In particular, her follow-up after the fact to ensure the issues were resolved. Please communicate my satisfaction to her.

Costar / Axciom telephone look-up Integration

costar — Mon, 12 Dec 2011 23:07:18 +0000

Capture customer name and address information at the time of purchase by simply asking for your customer’s home or business phone number. Acxiom Reverse Phone Append is great, Acxiom matches and returns your customers’ name and address information, supplying you with the most comprehensive coverage, as well as the highest match quality in the industry.
See the COSTAR V34 help system for a detailed description of the usage of this feature. A supporting “show me” video is also available on the COSTAR YouTube channel; http://www.youtube.com/costarsoftware. To get started with this feature contact COSTAR customer service to have the feature enabled within your COSTAR shop management system.